Cancellations and no-shows

The cutoff

In Settings, then General, set the cancellation cutoff in hours. Outside the cutoff, families cancel or move their own sessions in the portal. Inside it, the portal declines and asks them to contact you, for both cancellation and rescheduling. Your team can always change anything from the admin side, cutoff or not.

Each location sets its own cutoff, so a centre with several sites can run different rules.

No-shows

Mark a session as a no-show when the student did not attend. By default this costs nothing. If your policy is stricter, turn on No-show costs a credit in Settings, then Automations: one session credit is deducted automatically, and refunded automatically if you revert the no-show.

What families are told

Booking confirmations and session reminders carry the current details, so a moved session re-informs everyone through the same automations you configured.